As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
My boy was feral before I took him in so he likes to spend time outdoors. With the winter coming I needed somewhere for him to be safe and warm and this cat den is fantastic. I also bought the mattress and liner (which I think is a must buy), the self heat pad and door (although I have the door tape up at present). He loves the den and with the liner/mat and self heat pad he is lovely and warm. The overhang keeps the rain out. I placed my cat den opening against the wall of the house (with enough space for my boy to get in) just outside the kitchen door so the wind and rain can't get in. I also put a piece of thick cardboard in the base (under the pad/liner) to insulate from the cold. An old fleece of mine and he's happy and snug... I now don't worry if he wants to stay out at night... He's always snuggled up in the morning...
The original bowl got damaged so we had to get another the same as we all like it. The dog thinks it is great also. Thank you, woof woof
This is the first order I made and was not disappointed prompt delivery and kept informed of when my item was arriving and then delivered. Was left in the secure place as well. The product itself is amazing, our kitten loves it and was straight in. Not tried outside yet but item is solid yet light and looks very comfy and I know our kitten will stay warm and dry once we put the den outside.
Our cat Freddie has a habit of staying out all night because he was originally a stray. We wanted him to have a comfortable shelter when he turns up in the early hours and if we are out during the day and the weather turns bad. He wasn't too sure when it first arrived but now we are having to persude him to leave his Mr Snugs. Cannot rate this little shelter high enough or the fantastic service that your company provide. Would recommend it to anyone who's cat/s like to spend time outside. Thank you.
Have a feral cat that comes round for food but he has been wet and cold. Put the cat kennel high up in the woodshed, with some cat nip inside to encourage him in, together with a warm cat blanket. The kennel is very well made, large enough for him - Perfect - he loves it. One happy cat !! Thank you
For quite a while now my Persian 3yr old cat has decided not to eat anything else (and I have tried EVERYTHING!). This can be very costly as at times when only available in boxes of mixed pouches. The left over ones all go to friends and charity boxes. I am so pleased that I am able to buy these in boxes of 12. As long as they are available, I will be reordering on a regular basis. Very many thanks.
Good quality, but smaller than expected, purchased largest size at that. Good idea if they show dog sat on product in pic, give idea on size.
This item is very handy. The cat uses the Katden when he is out,or it s raining. We had did not have any trouble introducing him to the den, if we go out and he has not returned we know he has a dry, warm, cozy place to hid until we come home.
We have only just received this product and have not had enough time to evaluate its effectiveness. So far so good
Excellent product just what was needed
Pero low calorie perfect for my 8 year Labrador. Excellent price and excellent product. Very pleased. Highly recommend pet express for service and prices. Also high selection of pet foods
The viv arrived within a couple of days and left where I had asked- even got a smiley face on the "left in garage" card. I had phoned the shop before ordering as I was worried about the flat pack construction. The gentleman I spoke to was really helpful and warned me the thing everyone gets wrong is the shelves which was helpful to keeping mind when building it. Put together in about 2 hours. The fantastic thing about this is that everything you need is there. Viv up within two hours and bearded dragon in the next hour. On the negative there were 8 screws missing and some paint coming off the lamp shade. Overall a great package and a great price. I would not hesitate to use this site again. Xx
I bought this item elsewhere about four years ago,They were so good I have been on the lookout for them ever since they are practice, an ideal size, easily stored I cannot find a more practical dish for what I require.
Ordered this cat den for my feral cat who has lived in our garden for the past ten years.Got it to replace her old home made shack....Soxie (the cat)loved it she went in straight away and appears to have accepted her new home.Quality of this den is first class,great design and a good price.Received the very next day after placing the order. I've ordered another one for a visiting cat as well. Very pleased with this purchase-thank you!!
The only collar I'd use for my dog! Comfortable, easy to adjust, easy to take off and put on and looks great with lots of funky styles
All our garden birds can't get enough of this - either from the feeder or from the ground - just as well Pet Express sells it at such a good price!
2nd one for my dog as 1st got worn so much it wore out! Not to say that the quality was poor it certainly isn't. Love the skull design and features too. Even have the leash.
I was so pleased to find the clips for the cat carrier/ The carrier was so good but becoming dangerous with two clips lost and the cats getting bigger and bigger! Other than starving the cats to keep them light I was despairing until I found Pet Express and I can now keep using the carrier full of confidence. Really great site. Clips delivered in strong padded bag by post. Wonderful. Definitely recommend the site. Many thanks!!!
Very happy with product dog more settled and cool
He loves fetching a ball and also loves swimming. This toy is perfect for him because it floats well and can be easily spotted even in the sea. He's pretty good at not setting about destroying toys but nothing lasts forever so we always have one as a backup! Pet Express were excellent with the delivery, keeping me informed at every step of the way. Would definitely buy from them again.
Being honest - my dog would probably be happy with any food. But after some investigation I reckoned the kibble we were giving him was causing a problem: [skip the rest of this sentence if you are of a squeamish disposition] runny, mustard-yellow stools. For a responsible owner, picking these up was no fun! He didn't seem poorly at all - but I'd had enough. So I found this higher protein, grain-free but more veg kibble in a local pet shop and decided to see if it helped. I'm glad to say he seems much better on this food. Nuff said.
Bought this product for my adopted cat as she stays out some nights, wanted something waterproof. She went straight in it & didn't want to come out. Ordered wed afternoon lots of emails updating me on order process,recieved product next morning fast efficient service, even text with hour slot delivery. Excellent product would recommend.
