As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Good value and service
Excellent service and delivery. All items received in good condition and as described when ordering
Was given a substitute which my guinea pigs don’t like
Will use again!
Very good service. Took a little longer than some online purchases but all came ok. Red dingo tag followed a few days later.
KatDen delivered fast and the cat loves its new residence
Excellence Service would fully recommend.
Very pleased with the products I buy from the Pet Express. Recommend them to anyone. I got an extremely useful free gift of poo bags in a holder. Order arrives in a couple of days.
Excellent service
Good product of dry food packed full of protein
I purchased the katden cat kennel mattress and liner for the katden that I’d purchased the week before with the self heating pad. My outdoor cat absolutely loves it. I know that when we’re all out at work he has a comfy dry place to shelter. I cannot fault the service from The Pet Express. I ordered the cream but received the red, however this was stated that it depends on availability. It makes no difference to my cat as he is nice and cosy in the katden 🥰
Keeps my puppy safe
Ordering was easy and delivery free and quick! Unfortunately the product recommended to us by the shop was far to rich for both my dogs so have had to buy something else
Came well packaged just as ordered
I have used this company for the last 10years and so happy with products price and most of all the free gifts. Thank you
Rang Sunday due to a decrepancey in order. Spoke to pleasant man who rectified it quickly. He was very polite and well mannered
I was very impressed with this company. I had a query which was dealt with very efficiently, even though it was a Sunday Morning. The person who was on the phone was polite and pleasant to talk to. The goods I ordered were very good quality
Really excellen service, ordered and delivered really quickly. Would highly recommend this food and company. Dog loves this food.
Excellent service and delivery, would highly recommend, Tthank you.
Brilliant service as usual 😊
Everything happened on time
first rate service
Rang company as the treats hadn’t arrived, friendly man advised they were stuck at the post office and he would chase them and said they would definitely arrive in 2 days time, which they did.
Great product much higher spec than my previous one
No issues
Great food been looking for this brand for sometime.glad to have found it.easy transaction & delivery 1st class.will be a regular customer.shame about the extra delivery cost on orders over 30kg
An excellent quality item which both my dogs love.
