As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
As always very happy with this product, bought it for many years, first time with you, speedy delivery
As always very happy with this product, bought it for many years, first time with you, speedy delivery
once it was on and buddy was used to it being on (very quickly) we could see an improvement in his mobility . the only thing that we didn't like was were the strap went but its got to go that way for it to stay on
Well made ,not a bad price .Good service only a small qualm delivery a bit dear
My dog has a food allergy so it has been very difficult finding treats that are suitable, she loves these and they are good for keeping teeth clean as well.
very pleased with Martha's new coat, she has had one of the same type for the last two years but it is now getting rather tatty so I decided a new one would be nice for her as we are going away for Christmas and I want her to look her best. These coats are wonderful, so warm and cosy, have never found any better, expensive, yes but worth every penny to keep your little one warm and dry.
I bought this product as it included everything I needed to start up a nice, suitable environment for my recently adopted Russian tortoise. I was able to put the table together within the house and have it fully set up for him to play around in. A few problems that weren't terrible but may confuse some people were the brackets were marked up in the wrong place but it's easy to figure out. Another small problem is that the substrate is just enough to cover the floor of the table but other than that it's pretty much perfect no would recommend some sort of wood glue for the dowel rods as there is none included, again, a small problem but I am picky. One thing that was really helpful was the book, it gave me so much more ideas and just knowledge in general of what my tortoise needed and required. I would definitely recommend this to anyone wanting to own their first pet tortoise!
We live on a houseboat and have started buying this floating food as a convenient food to feed the birds out of our kitchen window... it's been such a success that I'm now going through about 1 x 12kg bag per week! We have regular visits from all sorts of birds and the swans have started to peck on the windows when they want feeding (to the point where we sometimes creep around the boat with the lights off because they're so insistent!!). We wouldn't have it any other way though :) I've uploaded some photos of the birds outside of the window - you'll see some cygnets that have grown up on this stuff.... they're STRONG!
Arrived very quickly, well packaged, as described. Great for a large cat as plenty of room for them to turn around (I have a large ragdoll). Would definitely recommend this product.
Excellent product,bought for the stray cat who won't come indoors. He loves it and keeps him warm during the cold nights
Now our two dogs are classed as elderly we have changed from the adult Arden Grange to the Senior Range. Our dogs love this kibble and is perfect keeping them healthy inside and their skin and coat outside too.
We feed our Staffy on our own meat, Chicken, Liver, Beef, etc.. To avoid overfeeding her on too much protein we add the Benevo Vegetarian biscuit. She frequently leaves the biscuit though so we have recently added a further biscuit with fish in it, but so far that hasn't done the trick. This is a very good quality biscuit and before purchasing it we looked at its ingredients and the ingredients of other vegetarian biscuits and thought this was one of the best. She digests it okay and does eat it when she is particularly hungry.
We don't feed our Staffy on dog food but to avoid overfeeding her with too much meat (protein) we add a vegetarian dry biscuit to it. But she frequently eats the meat and leaves her biscuit so we decided to mix another biscuit with it. This biscuit is a good quality but so far she is still frequently rating her meat and leaving her biscuit. We may have to add more of this biscuit to her vegetarian biscuit.
This is perfect for the out door cat a cosy place to rest the only thing is the entrance edge on the inside is a little sharp which I will cover with tape (just in case) but I would recommend this to others
Great mix of ingredients has made this my top choice for my chipmunks, The Ark & Pet Express always have ample supply and deliver with great efficiency also with a friendly smile!!!! their young ladies on the other end of the phone are very friendly and are very helpful if you need them!
First order placed directly with this company. First class service, and a fantastic product. Great value.
prompt and well flagged delivery schedules and excellent product
High quality cat shelter and pad with fast delivery, thank you.
Quick as always and my dog loves the free you you guys always throw in so thank you very much
Although the site offered only green leads I asked for a black one in a comment attached to the purchase. Cool when a black one arrived! A bit odd it wasn't listed as available, but it showed that some care was taken to get me what I wanted.
Bread is bad for ducks, this food is a great diet for them, and they love it. Ideal for the children to throw into the water. If you haver ducklings on your pond, soak some for about half hour, and they will love it.
I have let a review for the products ordered, which is 5* and absolutely a must item for cats in winter but couldn't find anywhere to just rate the company... hence second review. Fantastic service and fast delivery (free delivery as order over £45.00). One of the items I had ordered wasn't in the package. I sent a message to the customer service centre as delivery was late on a Friday. Email back first thing Monday and missing item delivered the next day. What can I say, service is 5* and I have no hesitation to order from here again...
My boy likes the outdoors and I needed to make sure he would be warm in the winter, so I bought this to go with the cat den and liner/mattress. It does keep him warm and insulates from the cold... A must if your cat sleeps outside...
Bought this to go with the outdoor cat den. Fits well, washes well and keeps the den snugly and warm... A must if you buy the cat den... It will keep your cat warm during the winter months...
