As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
My 2 dogs love these treats. Great for their sensitive stomachs and skins.
Ordered and delivered on time. I received regular email updates on my order. I would definitely recommend The Pet Express.
I got it as had lots of stray cats in the garden. Ginger puss kept peering in the window with sad eyes so I look to getting it. He was in it with 10 mins of putting it up. The liner and mat keeps him warm. I probably won’t put the door on as it requires drilling and I don’t have a drill. It’s heavy and stable and great quality and keeps puss warm and dry. I would love more ?
Kept informed-listen to my requests
I keep treading on this because it’s never where I last saw it, a sure sign that it’s popular!
Well constructed, doesn’t look obstructive in my garden and cat stuck her head in it the minute it cane out of the box! Will keep her warm and dry whilst being able to watch proceedings in the garden, so everyone happy.
There was a slight delay in my order, but this was communicated and I was offered a different colour if time was an issue. It wasn’t and to be honest, the item still arrived I. The sort of timescale I’d consider normal! Thank you.
Excellent service, order arrives in a few days.
Perfect product perfect for my pooch
Great product. Dog loves it.
Arrived very promptly and was left where I requested as I was not at home on the delivery day
Good solid hut..... Was soon being used by our youngest cat
Perfect, just what the little man needed
Easy. Speedy delivery as promised
product as advertised, arrived quickly and well packaged
very pleased with the dog coat, fitted well and was just as the description, arrived quickly and well packaged
The outdoor houses I purchased for my 3 cats to use, if they choose to go out at night , keep them dry and warm...I have had them for a couple of weeks (they have the fakefur insulation lining also)they are completely dry and warm and the cats love them...peace of mind for me and comfort and warmth for my cats
Fast delivery, packaged perfect definitely be buying my upgrade from you thanks alot.
Fast delivery packaged perfect, definitely be buying my upgrade terrainium from you. When the time comes thanks alot.
Fits perfectly into Kat den which i purchased for stray cat that lives in our garden. makes den snug and cosy and cat loves it. Noticed the mattress does seem to get dirty quickly but it remains completly dry as kat den is really weather proof. may be a good idea to buy a second mattress so one can go in wash. i was worried that big tom cat would be cramped as it is quite thick and reduces space in den slightly but he is never out of it .So glad i bought both items it is lovely to know he is out of the wind and rain when it is blowing a gale outside. Every night i look out and he is curled up inside and every morning he comes out warm and dry. Dont know what cat would do if he didnt have this cosy shelter now weather is turning wintery. Den and liner/mattress well worth money, best pet products i have ever purchased.
Brilliant thank you
