As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Phoned with query , very helpful friendly advice . Received order next day . Would recommend and will be ordering again . Very competitive prices . 10/10 for customer service . Everything was very well packaged and as described ..
Always a good service ...thankyou!
My Yorkie just loves these strips. They are so expensive in the shops. The price in the shop went up 25% in one week so I looked on line. So glad I have found Pet Express because the price is so much better.
It hasn't arrived yet!
Very efficient service which can't be faulted.
Well packaged no damage brillent prices what more can I say apart from I'll be ordering again :)
Ordered on Friday, arrived Monday as promised.
My order always arrives very quick
Ordered a dog lead as it said order before 12.30pm for next day delivery. Ordered at 11.59am on a Thursday. Item didnt arrive until Monday which is defiantely not next day! When item did arrive was very happy with it and very good quality for the price.
Excellent service excellent packaging there are a lot of businesses out there that should take a leaf out of your book well done and thank you.
Can't fault the service and products received. Will be using them again.
Excellent, prompt, efficient service. Progress advised regularly. Very helpful to ndeed
I did a review last month and the quick service is perfect and my dog absolutely loves the meals.
First class well done
I was impressed. I ordered and then a few days after received an email from yourselves to say you didn't have enough in stock for my order but that you were refunding the difference to my account. Exceptionally good communication from you. I shall be dealing with you again.
Excellent fast service; even though my order was placed after the next-day delivery cut-off time, it still arrived the next day! Brilliant.....
delivered promptly. excellent service, thank you very much.
Quick delivery and all the products in the picture were included. The letterbox was a little scratched on top despite being well wrapped in bubble wrap on arrival but it doesn't really matter...it's a box for poop at the end of the day! Lovely, good quality bed which was the main thing. Would recommend The Pet Express and probably use again
would definately use again
Very happy with the service and the speed. A question regarding delivery address was professionally and quickly resolved. Very happy.
effortless shopping experience
Efficient friendly service and I was able to collect from my local store !
Arrived on time
Order arrived very quickly, everything as ordered.
Thank you for the quick delivery.
Prompt felivery and we'll packed
Goods came as planned and were left as I had asked because I was out - geat customer service all round with my purchase
