As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Excellent service. Quick and efficient.
I initially ordered the wrong food. When I rang to correct this the phone was picked up on the second ring and a very helpful lady sorted it all out for me.
Delivery as promised with clear communication.
Fast delivery. Good quality for price, perfect for my two little fishies.
I was looking for a specific food, and this store is one of the only ones that stock it. Since purchasing it, I've been impressed by the level of customer service, and the free gifts are also very much appreciated! Highly recommend these guys.
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No messing about to collect - delivery straight to the door, and quick service
First class service, no complaints.
What more could you want from a pet products supplier!
Efficient and fast
I wanted a warm, waterproof, reflective jacket for our miniature schnauzer, who had been clipped just before Christmas and needed something to keep him warm on walks. Couldn't find anything that looked as though it would cover his body on the internet until I found this site, when I found a coat that looked ideal. It was delivered within a couple of days, although it was in the Christmas rush, and arrived in perfect condition. What more can you ask?
Exelent good value
Quick and easy to order, great service.
????happy with time and well packaged
Excellent - no problems.
Very speedy delivery
Good service well pleased
Great quality dog food, both our Staffys enjoy it.
Bailey and Clover love these. They chew and chase them and love the sound they make.
Great service
This item arrived very quickly and was well worth the purchase my cat loves curling up on top and stores his toys inside! Would definitely purchase from the company again!!
Dog loved it
Item was exactly as described and was so well packaged you could of dropped it out a plane I think it would of survived. Brilliant product, great price and delivered on time. Perfect experience.
Good price and good service.
I have my dog food on subscription now which I find a lot easier, it’s turns up exactly on time every time, thank you for providing such a great service
Good prices, clear site and simple to use
Easy purchase and fast well packaged delivery
