As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
First time I've ordered with Pet Express but it certainly won't be the last. Very efficient and friendly service notifying me at every stage when to expect my delivery. Brilliant well done
Placed my order and received order confirmation and delivery updates. Delivered by courier and was provided with a time slot for delivery. Arrived as described and on time. Had been looking for this item for a while with little success and very pleased to find it at The Pet Express! Thank you.
My dog is thriving on this food. His coat is glossier than ever and he is receiving ALL the compliments! Thanks for the quick delivery and the free gifts too!
Fast easy efficient service. No issues ordering easy Recommend
Item as described. Fast delivery
Highly delighted with the product and the company. Will definatly be ordering from the company again. Cheaper than other places as well.
Really prompt response to an order, speedy delivery and the toys are a welcome bonus for the dog
My pooch loves it! Great ball love Kong products.
Our cat is just over a year old now and having kept him indoors for a few months when we first got him he was very keen to get out and explore the outdoors. As the months passed it became evident he was a lover of roaming around at night and sleeping in the day. So, my wife tasked me with finding an outdoor 'house' for our cat. Having read the reviews i opted for this item. We are absolutely over the moon with it. Sturdy, well made and waterproof it enables our cat who hates the rain to escape to the comfortable shelter it offers. Really happy to have purchased this, thankyou!
Will be ordering somemore shortly. GREAT PRODUCT.
Thanks again for excellent speedy and efficient service AND a another free toy for my cat is much appreciated.
Great communication from start to finish
good quality food, my birds love it.
Fast no fuss delivery via courier
My dog is definitely one of the family, so I put a lot of research into his food when he first came home, and this was by far the best I’d found. Yes, there are cheaper foods about, but as the portions with this are smaller, this 12kg bag lasts us months, so I feel I do get value for money. Originally on the mixed meat and fish, I had to swap out for the fish only, as my pup has allergies to chicken. He absolutely loves this, so that’s good enough for me. Ordered this online as it was easier due to the current pandemic. Received it when there’s specified. We’ve been shopping with pet express since before the pup came home to us, such a welcoming and friendly group of people, that we’ll be shopping with them for years to come.
Great website, speedy delivery
My dog loves it
Came packaged well and didn't have to wait too long
This is a really strong toy, our dog is loving it. Hours of chewing time as well as a really bouncy throw toy. She loves it.
Very happy with the feeder and the whole purchase process. Good communication and fast service.
Super service, I ordered the wrong sized item and they were able to arrange a swap without any fuss at all. The free toy was an added bonus too!
Excellent Delivery
The product arrived as I was informed which was on time and in perfect condition I would recommend The Pet Express to anyone excellent service and price and my tortoise is happy as Larry his names Jenson Button but he is still very happy thank you Pet Express.
Fast service. Got everything I wanted. No hassle at all! Thank you Pet express.
Excellent servive
Everything I ordered delivered on time, and at a good price
Highly recommend great service 5 star
