As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Quick and no problem service
we look after a cat who has been abandoned by her owner. she is not very friendly which is why she lives outdoors. she has an outdoor kennel and to help her in the bad weather we purchased the cat kennel and liner which she loves. the service and delivery were excellent
Set up a 3 weekly subscription so i do not forget to order my dog food - easy. My dog now looks for the free toy so she clearly likes the service too!
Easy to use website and arrived on time
Ideal product and the delivery and ordering process seamless
Excellent products, good quality and priced reasonably well. Delivery very quick and packaged perfectly.
Ordered and delivered on time. I received regular email updates on my order. I would definitely recommend The Pet Express.
Kept informed-listen to my requests
There was a slight delay in my order, but this was communicated and I was offered a different colour if time was an issue. It wasn’t and to be honest, the item still arrived I. The sort of timescale I’d consider normal! Thank you.
Perfect product perfect for my pooch
Great product. Dog loves it.
Arrived very promptly and was left where I requested as I was not at home on the delivery day
Easy. Speedy delivery as promised
The outdoor houses I purchased for my 3 cats to use, if they choose to go out at night , keep them dry and warm...I have had them for a couple of weeks (they have the fakefur insulation lining also)they are completely dry and warm and the cats love them...peace of mind for me and comfort and warmth for my cats
Fast delivery, packaged perfect definitely be buying my upgrade from you thanks alot.
Brilliant thank you
Just on time
The Labrador absolutely loves the product. And the free toy is always a bonus!
My two dogs - small spaniels love these flat unstuffed toys. The tug of war goes on for hours. Highly recommend.
Bought this for a stray cat that has adopted me but won't come into the house. The cat loves it, sleeps in it every night and whenever it rains. Stays dry even in very heavy rain, easy to clean, worth every penny.
I have been using Pet Express for quit some time now and the service has always been first class. Thank you.
Order arrived on time and web site very easy to use. Good customer service. Packaging was excellent. The product inside, according to my nightly, prickly visitor appears to be scrumptious, with not a lick left by the morning. All good stuff.
Pleased with the fast and efficient service
Excellent goods and prompt delivery.
The puppy happy playing
Excellent service delivered within the timescale .
Fast delivery, decent prices and a free toy, everyone's happy ?
