As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Great products and service the only hypo allergenic food my cat actually like and its made in the UK
My elderly cat very happy not keen on coming into house but likes living in outhouse and this ensures she is safe and warm
Such a massive thankyou to Simon, after the wrong item sent, I contacted The Pet Express and with no qualms and th utmost understanding Simon immediately rectified the matter and so very kindly replaced the order with the correct items Thankyou Simon and thankyou The Pet Express
Perfect little treats , my little dog has a sensitive stomach these treats don’t upset her at all , she actually sniffs the packet out and waits very patiently so one very happy Molly-Mae ( jackapoo)and one very happy owner 👍
These are brilliant. They last much longer than just the feather one’s so worth the price. You get at least 3 months play. My cat loves them so much.
Process from start to finish was easy. Fast delivery too. Thanks.
We bought this as a replacement for another Rosewood bowl we have had for many years. It is as good a quality as the old one - thank you. The only issue (why it has not had 5*) is that the measurement was a bit misleading and we ordered 2 x 10" bowls thinking this was the large radius but it turned out the 10" was the inner radius. Probably our fault but it wasn't obvious. Still a fantastic product even though a little large.
Great experience
Perfect 🤩🤩 cat loves it, no leaks, great for all weather conditions
Well received by the cat who has adopted us and spends all his time in our garden, but won’t ”live” in our house. Sturdy, great quality product & will see him through the winter protected from the elements. No mystery gift received but not bothered, as just happy to have the products I ordered!
Very happy with the service from ordering to delivery of my items, thank you 😊
Kept up to date with progress of order and time of delivery
My dogs like it and it seems to keep them fit and healthy
Excellent service as usual.
Prompt delivery. Excellent product. Dog loves them.
Good service
One of my dogs favourite snacks, but price has been increasing so was happy to find them at a good price and impressed by the quick delivery
Great place to shop for your pets. Huge range of products and reasonably priced. Great customer service and my order was delivered quickly, even came with a free gift.
All good ….. they fit in the ball launcher & now the nights are drawing in the mutt can see & chase them down the field .
All good…. They fit in the ball launcher & now the nights are drawing in the mutt can see & chase them in the dark
I’ve not opened these treats yet but my cats have had them in the past and they love them
Order arrived on time. Mystery gift enclosed..not opened this yet but I know my cats go mad for these treats
Finer grains in this cat litter which my cats prefer. The plus side is it is flushable
Easy to navigate site. No hassle. Quick delivery. Would use again. I did think the self heating pad was very thin, but my cat likes it.
