As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Very fast service.
Love it
My only comment was the payment security so high, that the online purchasing wouldn't allow a different invoice / delivery address.
The cat took to this straight away and the self heating mat a good addition. Delivered promptly & my queries with customer service excellent. Highly recommend!
The kennel took longer to arrive than stated, but it did have to come from Devon, but other than that, all was fine with the ordering and delivery.
Haven't tried it out yet, but I am sure our stray cat will find it amusing.
I should have bought it at the same time as the Katden and saved myself some money.It fits inside very well,and the cat likes to spend time inside it, so it does keep him warm and dry.I can see how it would get dirty quickly, but he was sleeping under a bush, so I don't think he will care! Looks wise it could have been finished better on the top, but it does the job very well.
No complaints at all.
Absolutely love this product, great quality would defiantly recommend. Came within 2 days also. Great service
Fast delivery
Delivery was quick and product exactly as described very sturdy
The delivery was the next day
our Labrador loves this lead its comfortable and controls him really well we would definitely buy another when this one wears out.
it was easy to order quick to arrive and was exactly what we ordered
Easy to order, very prompt service. Changed my delivery to be left with a neighbour on day of delivery. Thank you
Got this toy as a free gift with mr snugs den, our cat adores this little toy, she prefers it to the cat den!!!
Really solid little house and the soft cushion which fits inside feels snugly. Unfortunately our little monster hasn't been in it yet, she just looks at it...but perhaps one day she'll decide to use it...I would if it was human size.
bought for next doors cats to house in bed weather as they are left out all day. great product
Quick delivery :)
Very good service would recommend
First class service and a great pet carrier the cat loves it
I thought a little small but our Cat seems to like it.
Looking for a weatherproof shelter for our stray come pet who enjoys our sofa but prefers to sleep outdoors. Mr Snugs cat den fits the bill - wonderful size, shape, cosy and fits very well with planting decor in our back yard.
Easy to use, informative, plenty of choices on colourful web pages. Delivery on time and product as described. Would use again and recommend
Feed this to my British shorthair who was originally fed Royal Canin that didn't agree with her. The ingredients in this product are natural and healthy. Better than the more expensive/popular brands. She loves it and she meows as soon as she sees the sachet. Keeps her tummy happy too!
