As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Order was despatched the morning after it was ordered and tracking service worked well. I bought the cat kennel for for a feral cat I have been feeding for eighteen months, He is very nervous of people so will only live outside. I bought the liner and mattress to make the kennel more comfortable. Within a day he was using it and really likes it. After a rainy week the kennel has stayed dry inside. I would have liked the kennel to be a little larger as he only just fits in and I am not sure a self heating pad will fit in, as well.
Great cat home for winter weather, puss loves it!
Deserved easy to navigate the website. Good quick delivery. Packaging great not over the top like most Amazon sellers
Can not believe the strength to weight ratio of the lead!
Very prompt delivery!
Seems to be the right size kibble and the only biscuits my dog likes!
My dog loves chicken but I didn't buy products containing non-free range chicken, but with Canagan my dog can now eat chicken. Also I believe that Canagan keeps her healthy - she is much more agile and healthier than her sister (owned by my sister) who only gets average dog food. I really think Canagan makes a difference!
Never a problem with any order we have received. Everything is packed well and products are as described.
Slows our 6 month Lab down. Sturdy easily to clean.
Fast delivery great product many thanks
Very fast delivery
Great, quick service.
Bought with separate cat-flap but wish I had bought it with it already attached as it was a bit fiddly to put on. Sturdy, doesn't let rain in. Very pleased.
Fast dispatch. Had a problem with the couriers but PetExpress were very helpful and Customer Service excellent
Very quick delivery
This is the second dog coat I have for my farm collies. I just wonder why you don't advertise them with the two belly straps , they are so good and keep the coat completely in place. I nearly didn't order it as it is photographed with one strap.
Excellent delivery service, they keep you informed of the situation of your order every step of the way. Thank you. HIGHLY RECOMMENDED.
Our cat loves this, very hard to obtain at present. Excellent product and more than excellent service from Pet Express. HIGHLY RECOMMENDED. Thank you.
10/10 thanks
