As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Excellent product no mess or dust like other cat litter
All went like clockwork from ordering to delivery 5*
Bought for a lovely cat that has been coming to my house every day. Used to have a similar one, borrowed from a neighbour, which he used when the weather was bad. Decided to get my own as I already had the mr snugs cat liner and mattress. It is all set up now so will wait and see if he uses it later in the year. These cat houses are, in my opinion, the best!!! Ordering and delivery went smoothly, highly recommend!
Convenience of good online service local to Devon
Good variety of stock, the site is easy to use. Never had to complain about any of the products ordered. Only downside is that sometimes the packages include more than one item and 60 litres is rather heavy to handle for a lady who is 'well into retirement!' I'm glad to say that the last consignment did arrive in two packages.
Only problem with them is they go far too quickly! I put one out on its own in a bird tray as not all the larger birds can access the holders. A rook came down and took the whole ball away in his beak!
A variety of birds appear to enjoy it.
Good quality, my cat has no problem using it. Would have been 5 stars if it was lighter in weight.
This lead is great. It allows you to change the length easily and the colour goes really well with my dog's coat. High quality lead!
Our rescue Trevor loves this food. We've recently changed to this and aren't disappointed. Trev doesn't have to be enticed to eat it and eagerly awaits his bowl being put down for him. He clears it every time licking his lips 😁. I definitely recommend this product.
Very easy to order with options available to subscribe with discount.
Quick response to a query I had. Fast delivery of item. Would recommend this company to all my friends.
Our two 2yr old Ragdolls absolutely love this product.
The perfect cat bed. This is the second one of these baskets I’ve bought and it’s the best one I’ve ever bought. The cats took to it straight away, very substantial and easy to keep clean. Would recommend
Easy and very helpful
Cats totally love
Delicious biscuits that my cats are really enjoying.Thank you.
I was very happy with the ordering and delivery process
Arrived safely however discovered when I opened them they had sadly been a little squished on route possibly due to transit but this is down to the delivery company. The mice were still on the frozen side so we're put straight in the freezer upon arrival.
