As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
took a bit of time to arrive but we are on the Scilly isles. product well packed and as requested. one product was out of stock but my account was immediately credited and a toy was included inthe package instead!
Had to order on line as our local shop was unable to source them. Very prompt service delivered 2 days earlier than expected
I buy these for my two dogs and as far as I know they do a good job. Dogs also love them
I rate Canagan very high on the scale of quality dog food.
Can order a really big bag and have it delivered to my door. Saves me a lot of time and petrol as I live in the sticks and am not near any shops that sell the particular type of dog food I am after
Excellent service. Order arrived in good condition and on time.
Trouble free and speedy
They don’t smell yet the dog loves them and they keep him chewing longer than any other chew.
Arrived when they said
Brilliant product, great customer service, super fast delivery. Madam loves it 🐾
Came quite quickly
My dog loves them as an occasional treat. They last well even once opened
My little chihuahua loves these treats shaped like a bone. She has a very sensitive tummy so the grainfree range is just right for her. I know she loves them as her little tail wags when I start opening the packet. She always comes back for more but one is enough for her size. Definitely worth the purchase.
Shopping with The pet express has been an excellent experience for me. Everything I have ordered has reached my door in perfect condition and on time. I use the subscription service which is less hassle for me as I don't need to remember to put an order in. I receive a message to inform me my order has been placed giving me ample time to change it if I need to. I can also alter my subscription and cancel at anytime with ease through my account via the website. I save some money too which is an added incentive.
My Border Collie lives these and they keep him occupied. Excellent for cleaning his teeth at the same time. After chewing one stick halfway he usually crashes out for a sleep and finishes it off later in the day. I can highly recommend these chewsticks.
The payment was taken and the order was not on my online account. This is the second time I have purchased. Last time was very smooth. This time the company investigated when I queried the order and gave some compensation. They sorted the issue quickly but as there was a shortage of stock, sent what they had immediately to stop me waiting longer. Good company to deal with but just a blip in communication on this occasion.
We couldn't get Benevo vegan food so thought we'd try this and our dogs actually seem to prefer it!
great service prompt delivery
The little house is so perfect for the little stray I feed. I have two cats that aren’t fond of him (yet, haha) so at least he has somewhere warm & dry to rest at night. He’s been in it every night. My only criticism of the house is the condensation! It’s so annoying! Every morning I clean it & wipe it dry but still annoying! I also took the liner out purely coz it’s so thick & leaves little space for cat but he loves the blanket in there 😍
received with thanks
Having previously bought a dog cushion for several times the price of this one and returned it, I was pleasantly surprised. It appears to be wearing well and my dog enjoys it.
The item came quicker than expected and good quality as described.
