As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
It's a lovely winter coat and many other dog walkers have commented on it and asked where they can purchase it. Only problem I have is it could do with more velcro on front and belly strap. And when the wind blows from behind the back of coat flaps up on back exposing his back end; could do with back elastic straps to keep it on, and to stop it falling to one side.
She suffers from allergies and since starting on SBT, she is much less prone to flare ups. Another bonus is that it comes out the other end much better with a lot less smell!
This is a gift for my cat Stanley for Christmas - it is very cute
We ordered this for the poor stray cat who visits us. We cannot let him in as we have two tiny cats. This arrived in time for the snow and the stray cat looks very cosy in it. Well built & sturdy
The website was easy to use arrived quickly & we were kept updated on the delivery details
Excellent service and good Product.
Bought for feral cat. If only it would use warm, dry bed.
Very good service.
Very good order and delivery service. Very good product with excellent instructions and fittings. I feel the part that holds light is too high up so we had to saw ours down to ensure tortoise can bask effectively. Very pleased.
Efficient delivery service
Good sturdy bed. But light enough to carry.
Really impressed with Pet Express. They keep you up to date with the process. Just 1 little corner broken but I think that was more courier and carriage rather than Pet Express. The plastic wrapper is tight around the bone, the parcel well packed. I will certainly order again.
Lovely coat, warm and cosy for long walks.
This purchase was a replacement as previous lost so familiar with the product. The only difficulty we have is the fastening stud is very hard to fasten and unfasten, not a problem with the first.
Easy to find and place order. Delivery as stated. Noproblems
Very happy with the Danish design 2 in 1 Hi Vis Waterproof Four Seasons Performance Dog Coat. Great fit for my Cockerpoo . Nice robust coat and a great fit. Perfect.
Delivered very promptly. Very efficient.
Very quick delivery, but got my order wrong. They responded quickly and corrected the next day. Will use again, if price is good.
Good web site easy to navigate - dog loves all the products
This liner fits the kennel perfectly and the cat has moved in. I would willingly recommend this.
Brilliant. Had no difficulty at all, item arrived when was told it would. I would recommend this company.
Well made and sturdy cat kennel. Purchased it for a cat that often visits my garden and had been taking shelter from rain and wind under some bushes. He immediately started using the kennel and I have put some carpet mats and a fleecy blanket inside so he can keep as warm as possible. Very happy cat!
Very easy to remove clumps of litter and it seems to last longer than other brands. Masks any smells very well, my cat seems very happy!
