As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Incredibly quick delivery! The item is well-made and should last for a very long time; much longer than a wooden structure, I would have thought. Nice and easy to clean, too. I purchased this item to provide shelter for my cat whilst she is out in the garden as there are no buildings she can gain access to. I think she’ll be very comfortable and cosy.
Perfect for my cat that likes to go out at night & peace of mind for me, I know she has somewhere to go to keep out of the cold if she gets chilly.
Easy to order and quick delivery
The vivarium is great, and I am extremely impressed with the speed of delivery and the huge amount of bubble wrap used to ensure it's safe arrival. Highly recommended, Many thanks. Wendy
Great stuff highly recommend it
Solid and yet light enough to lift and move. Fully formed so no nails or screws to put it together. A great item fit for purpose in our garden.
Online ordering was easy and a prompt delivery
One piece moulded plastic so completely waterproof. Cat loves it and he is content having a little shelter to go into during showers!
Decide - click - pay - receive Hassle free and great updates on you delivery following your purchase.
Excellent service every time, can’t fault The Pet Express in any way.
I’ve been looking for small grey bowls for ages theses are exactly what I wanted
Item arrived quickly and well packed, good quality items
Cat couldn’t wait for me to get it off thr the packaging, snatched it off me and ran off with it, loves it
Bought this for a feral cat who lives in our street, it took a week for him to go in but now he hardly leaves it. Hardy and weather proof.
Ordered well packed and easy to order from. Would recommend and will use again, if I need anything else ????
Love it. Dogs not bothered by the lights either - bonus! Great purchase
The cat loves it and rarely leaves
No problems encountered with the method of delivery.
A rope slip lead was recommended to us as it does not twist. It works well.
Very fast delivery and we were kept updated as to when exactly it was arriving so no waiting in all day. We also have one very happy cat who is very pleased with her new katden.
The katden arrived really quickly and we were informed when it would be delivered. The katden is very sturdy and solid. One of our cats prefers to live outdoors. We wanted somewhere warm for her to sleep once the cold weather starts. She loves it and spends most of her day in there. I can feel just how warm it is in there and when it rains now she has the perfect shelter. We have tried to get her to come in, but no chance of that now she has this.
