As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Excellent service. Item as described and well packaged. A very happy customer. Thanks to all at Pet Express. HIGHLY RECOMMENDED..... PERFECT AAA+++
Fast delivery and good communication
Our neighbours cat has been sleeping in our garden, he loves his new Katden! Didn't like the catflap on it much at all so that came off straight away, but to be honest, it isn't needed to keep it dry and warm.
After finding out that my local pet shop had stopped selling snake food and one of the other unmentionable stores and its high prices I needed to find a new supplier and thought I'd give it a go the prices are fair and delivered when scheduled so all in all a very good service.
This is one of the best seeds out there
The cave was damaged in transit. One phone call and all sorted, no fuss.
Excellent service, received order promptly with no problems
It was a 100% perfect transaction with 5* communication as well. I will be placing my future orders with you. Special thanks to Charlie. ?
Great communication, fast shipment, easy order!
Great service, easy to order, good communication and arrived when it was supposed to
As it has been for the last few years I don’t think you can improve on perfect website easy customer service excellent and even though the prices have gone up.They are still well worth it.Well done all.From a very satisfied customer and some well happy pets
Ginger Loves this healthy Cat Food and i will continue to order. It is excellent quality, excellent price and delivered very quickly. Thank you. M Ineson
Excellent Quality Cat Foods, Very Good Price and Very Fast Delivery. Cannot fault! Thank you. M Ineson
Order arrived very quickly, product sturdy and most of all my cat started using it as soon as it was placed outside. It keeps her out of the rain, and she comes in for the evening dry which was exactly the result what I was looking for,
Fantastic price & very quick delivery
Very pleased with cat den. Good design.Very efficient delivery service.
Excellent service. Easy to navigate site. Efficient delivery.
Product arrived within a couple of days.
