As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.

4.8/5
Rated by 15858 customers
Great service
31st December 2022

Delivered as promised

Carol.kaye
Spot On
31st December 2022

Did not have what I originally ordered, then substituted an upgrade and made sure I received this in time for Xmas... which I did very happy!!

cat woman
Good products good prices
31st December 2022

I can get all I need for my dear degus in one place the delivery is quite quick despite postal strikes and so far I've been very happy so yes I will recommend this company

Leolindsell
Great service and good prices
31st December 2022

I've been very happy so far with my purchases they've arrived qui kly despite postal strikes I'm finding I can get what I need for my degus in one place and a good variety too....recommended

Leolindsell
EXCELLENT SERVICE
30th December 2022

As always Excellent Service!

Michele.ineson
Ginger's Cat food
30th December 2022

As always Excellent Cat Foods. Excellent Service - very fast delivery. Will absolutely order from Pet Express again. Thank you. M Ineson

Michele.ineson
Dr John Titanium dog food
30th December 2022

Very quick delivery,would definitely use again.

Shaun-jackson
Satisfied cat and owner
30th December 2022

Excellent customer care and service. Will definitely use again.

He13nmiller57
Excellent product and service
30th December 2022

Unable to find my cat's usual litter at our regular petstore, I went online and found Pet Express stocked the only litter my fussy cat will use. The website was easy to use and the service was excellent. I had expected delays in delivery due to Christmas strike action,but the order arrived on time with regular updates. I would certainly use Pet Express again.

He13nmiller57
Nice idea
30th December 2022

How lovely to find a gift for my cat enclosed with my order . Thank you.

He13nmiller57
Dogs love it
30th December 2022

Dogs love it

Vicki.gilpin
Tasty snacks.
30th December 2022

Hours of delight for Pepy

Ac
Perfect mixer
30th December 2022

Pepy loves it !

Ac
Small Bite Mixer
30th December 2022

It is impossible to get just straight mixers in Switzerland to add to home made meals. We are so glad that we can get these from you.

Ac
No problem, excellent service
30th December 2022

No problem excellent service, we will be back next time we require Canagan

John.colver15
Good
30th December 2022

Arrived when promised

Kevanblow
In stock!
30th December 2022

Glad to get my 2 bags I was running out!

Kevanblow
Service
29th December 2022

Excellent service very professional

S.pier
Great service
29th December 2022

Always pleased with this company’s service.

Jenny.hudson1964
Amazing
29th December 2022

What else can I say amazing value for money and great quality dog coats.

D15neh
Just what I ordered
29th December 2022

The order came quickly, the dog toy was a bonus. Thank you and Merry Christmas

Brian.roper1
Great service
28th December 2022

Fast delivery definitely will use again and free gift was a very nice gesture?

Kerrylincoln1
Easy
28th December 2022

It was easy to find and order and delivery was very fast no problems or issues

Cvlvck
Best dog food range
28th December 2022

We have had our dogs on Barking heads wet and dry from puppy to senior ranges and it's by far the best we have ever had for our dogs. They absolutely love it

Heidi.fountain
Better than expected
28th December 2022

Great free gift not the normal cheap plastic tack.

Heidi.fountain
Great Service
28th December 2022

Great service, great product.

Heidi.fountain
Lucky Find
27th December 2022

Just about to put in a second order with Pet Express after I came to them when a certain high street chain let me down with my dog food order (which is mysteriously still "in transit" a month later). So glad this happened though because I can now get my dog's favourite food much cheaper and with excellent customer service.

AstridGreenberry
Reviews