As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Delivered as promised
Did not have what I originally ordered, then substituted an upgrade and made sure I received this in time for Xmas... which I did very happy!!
I can get all I need for my dear degus in one place the delivery is quite quick despite postal strikes and so far I've been very happy so yes I will recommend this company
I've been very happy so far with my purchases they've arrived qui kly despite postal strikes I'm finding I can get what I need for my degus in one place and a good variety too....recommended
As always Excellent Service!
As always Excellent Cat Foods. Excellent Service - very fast delivery. Will absolutely order from Pet Express again. Thank you. M Ineson
Very quick delivery,would definitely use again.
Excellent customer care and service. Will definitely use again.
Unable to find my cat's usual litter at our regular petstore, I went online and found Pet Express stocked the only litter my fussy cat will use. The website was easy to use and the service was excellent. I had expected delays in delivery due to Christmas strike action,but the order arrived on time with regular updates. I would certainly use Pet Express again.
How lovely to find a gift for my cat enclosed with my order . Thank you.
It is impossible to get just straight mixers in Switzerland to add to home made meals. We are so glad that we can get these from you.
No problem excellent service, we will be back next time we require Canagan
Arrived when promised
Excellent service very professional
Always pleased with this company’s service.
What else can I say amazing value for money and great quality dog coats.
The order came quickly, the dog toy was a bonus. Thank you and Merry Christmas
Fast delivery definitely will use again and free gift was a very nice gesture?
It was easy to find and order and delivery was very fast no problems or issues
We have had our dogs on Barking heads wet and dry from puppy to senior ranges and it's by far the best we have ever had for our dogs. They absolutely love it
Great free gift not the normal cheap plastic tack.
Great service, great product.
Just about to put in a second order with Pet Express after I came to them when a certain high street chain let me down with my dog food order (which is mysteriously still "in transit" a month later). So glad this happened though because I can now get my dog's favourite food much cheaper and with excellent customer service.
