As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
I buy these twice a year for my dogs nightly treat and have always had excellent experiences with The Pet Express. Ordering is easy, price is decent, delivery is hassle free and there are hardly any broken biscuits in the package which shows care when packing/handling. Will be back again in 6 months
I’m always pleasantly surprised with how quickly the order arrives in comparison with other pet food sites
We had to change dog food recently as he went off a more expensive brand, but he’s loving the Symply range at the moment. If you add water the biscuits turn into little sponges which he doesn’t like so much but great as a dry food.
We’ve always received something my dog has absolutely loved, such a nice surprise for him.
Dog is a big fan of this food, good price and quick delivery, can't fault them.
Repeat customer purely because of the range of products offered and the competitive prices. The speed delivery is an added bonus.
Customer service usually excellent.
Our Roborowski Hamster is very happy with this cage. Lots of room for burrowing and handy to be able to put food and wheel on the top level out of the way.
Always purchase from you. Just great.
Quick and easy to order and everything arrived well packaged.
This is a great product. No smell after use.
Just recommended you to a neighbour for her cat food
Having recently opened a new account and ordered the1st batch of the dog food as recommended by the breeder, I was at the point of re-ordering the item to replenish the initial bags received. Package arrived within 72 hours of the on-line order delivered to my door by the allocated courier without any issues. As the new food goes down well with both dogs over the last month, I will now work out when I need to re-order again and then set up a subscription order to ensure I do not run out of the item.
First time using Pet Express, I am very pleased with the quality of the product and service. Delivery was very quick. The lead is perfect for my strong Shar Pei. The leather handle is very comfortable.
Thank you. I love the lead, it’s perfect for my strong Shar Pei, really good quality, the leather handle is very comfortable. Great service from Pet Express and very quick delivery too.
Box always arrives ripped but that’s okay, just hope next time they follow the delivery instructions as I am unable to leave my home due to health reasons.
