As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Good service.
Fabulous - would definitely recommend it - a must for all furry friends
Excellent design. The dark grey looks good and it is very well made. Will be easy to keep clean and fresh. Bought for our feral cat who has decided to adopt us so I hope he/she soon settles into it (as an alternative to sleeping rough) before the cold winter sets in. I will add thick mattress when back in stock just to add that extra little bit of well deserved luxury!
We ordered KatDen with liner, mattress and door installed, For our long haired garden resident. He was not interested until i taped the door up, now he seems happy as larry. We already have 2 odopted strays and think he is just biding his time until we cave in. Until then the KatDen is on our covered arbour were he gets fed and thinks life is good. He is quite big and we were worried he would not fit in ok but he is fine. If you want a garden cat shelter you can't go wrong with this one.
Easy to use site, found what we wanted. delivery within a week.
Easy to use website and quick delivery.
Jack our Westie love his squeaky ball, not too big so a good size for
Our westie Jack loves them. Easy to order, quick delivery a great service.
Excellent service!! My cat is lovely and cosy in his new house in the garden until I get home infact he loves it so much I have to coax him out to come in the house
Ordered one day and delivered the next day.
My cat was a bit hesitant at first, after putting some treats inside the KatDen he went inside and made himself comfy. I am so glad I purchased this as he now has some where warm and safe to stay, when he wont come in during the day.
My purchase arrived very soon after ordering without any hitches at all. Very impressed! Would happily deal with this firm again.
This cat den is amazing and my cat has become seriously attached to it! He took possession of it in the kitchen before it ever made it outdoors! However, come the winter he'll be glad to lie in it and watch the rain falling outside it. It's brilliant!,
Quick delivery. Appreciate the ball.
Our poor cat had been sleeping in an empty lawn mower box over the summer and we needed to find an outdoor shelter for the colder months to replace this - it’s perfect for Alfie and he loves it
Swift service at all points, item arrived when expected, would highly recommend The Pet Express
Very quick delivery
Arrived next day - perfect
Thought I would have to train my cat to use it, no need - One wet and windy night out and I found her asleep snug inside it.
Quick service and excellent product for a stray cat that we feed
Great dog coat. Fits our dog perfectly. Fast postage and well packed.
Flawless service from start to finish.
