As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Had different mystery gifts with different orders and they are fun and a surprise for the cats! Thank you!
Excellent product and excellent service! Ordered first for a stray cat, who absolutely loves it! Had to order for my cat for outdoor use, especially during this cold weather and amazing shelter. Cat loves it too!
Bigger than I thought it would be, alpha rat has claimed her castle! Would benefit from an additional exit hole at the bottom but the girls have customised it to their requirements anyway ?
Really big knuckle joints, should keep the dog happy for a while!
GSD normally plows through ropes, this one seems to be holding its rope-ness well
Fast delivery and kept up to date with postage/delivery
Great service easy to reach all in all 5 •
Lovely quality product.. solid piece of furniture looks fantastic with the tortoise table
Prompt delivery, helpful staff.
On time delivery
My 20 yr old cat was passing blood in her urine and really not well I thought it was time to let her go X so glad I tried this paste for UTI seems to be doing the job she is so much better ?
Great little cat house for those cold and rainy days and nights. My little wild cat loves it. I have 2 one for my little stray who has only started to come in the house at night.
Always an excellent service and delivered super quick. The free gift is always a hit. ?
item as ordered, delivered on time
Good purchase, and delivery was quick
Brilliant value for money. Nicely made and very popular with the animals
This product is a favourite of my cat unfortunately it can be hard to find I found it on the Pet Express website Good communication - Fast delivery
Since feeding this good my two dogs can’t get enough of it!
Very pleased with the price and delivery
Our dog has a very old duck which has seen better day's. It's his birthday on the 22nd February. We have looked everywhere for a identical one. No joy until I looked on your website his just what we have been looking for. Good price excellent delivery. Product is good & well made. Thanks very happy with product & I know Harry will be.
Great items, good quality and reasonable price, delivery was also fast
Had a lovely good quality, sturdy ball (pink with a cut out heart in the middle), really pleased with it.
One of my dogs is really fussy so I didn't think she would take to it, but both my dogs love it and their coats areso shiny since they have been eating it.
Easy and user friendly ordering.
