As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Excellent product, Great service
We had some issues setting up our vivarium starter kit. I called and the guy I spoke to was fab. Talked us through how to put the heat mat in and any other questions we had
The ease of buying a whole kit when we don’t know anything about what was needed was great. Cheapest around and great quality kit. The only problem we ran into was, there was no instructions on how to put the heat mat in and where to place the thermometer. That would be ideal in future kits.
Excellent service
Damaged item resent quickly
All the garden birds are enjoying this mix
A great way to maintain good cat oral hygiene
Excellent fast, reliable service, competitively priced. My partner and I have been using pet express for a few years now and service is consistently good. The free gift is a lovely touch too
We love the touch of the free dog toy. This one is the best so far being a rubber ball puzzle which the dog enjoys playing with. We were not keen on the stuffed toys in the past though grateful but these are great and more environmentally friendly. This is a big plus too. Thank you pet express
As good as the other Canagan products. So far my dog is enjoying the change to this from the wild game having used it for all his adult life. He seems to have taken to this just as well.
If your dog won’t eat his food throw some of these on his food he’ll soon eat
I am very impressed with the reliability of your company , also I can give my dog these biscuits without upsetting her tummy, she also loves them. Thankyou.
The order arrived very quickly and safely. The driver was very helpful and carried the delivery to my garage door. I have back problems but could drag each of the two bags, but not carry the pack of two.
Good addition to kibble at a reasonable price. Dog loves it, but he is a labrador and loves anything!
Exactly as described and a great lead
Very quick delivery after I ordered online
She looked for it immediately out the bag! Tore it apart so had to sew it back together!
He sometimes likes to stay out at night so I got this outdoor cabin. Sturdy and sheltered. He uses it during the day for napping too. The younger female isn't interested.
Our 3 cats are thriving on this food (Mum & 2 Kittens from a rescue centre just before 1st lockdown). They really love it. Having researched many of the quality brands we found that most are imported. So finding this UK made food was a real bonus. Thoroughly recommend this product without hesitation.
Good quality, tough, stylish and fully washable bed with removable reversible inner cushion. Very happy with the purchase.
Great free gift (not cheap and nasty) and the dog loved it!
Prompt delivery - well packaged
Our dogs love this flavour
