As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Quality product.
All the Acana food I have used over the years has been excellent and Pacifica is no exception. Being fish based it does not lead to allergy problems with meat based protein and it helps a little with joint mobility.
I have been using Pet Express for a while now and I can't rate their service highly enough. My subscription was easy to set up. A query I had last year was quickly responded to and dealt with. My order has always been received on time and my dog loves the fact he receives a bonus toy with every order. My only slight niggle is that you receive vouchers but they can't be used against a subscription. This is a very minor niggle though for what is an overall fantastic service.
What more could we ask.
Always quick delivery and great value.
Our dogs have been happy on this for years. Always look very healthy and never had any problems. Very happy with it.
Always good service. Good prices, easy repeat order process, reliable delivery. Very happy
Well packed, good quality item. Speedy delivery and good prices.
My two bunnies absolutely love these hay cookies. I've bought similar products from other companies before and they all seem like just hay dust that has been compacted, whereas these cookies are actual cut grass. I tend to buy several bags of these cookies and break them all up into a container and scoop out a cupfull at feeding time. I mix it with a bit of water to rehydrate it, add some ground up burgess nuggets and my fur babies have delicious smelling grassy breakfast to wake up to. They practically inhale the stuff! It's an excellent alternative to fresh grass during the winter months and gives them a nice boost along with their regular daily hay.
My dog has a very very sweet tooth and she absolutely loves their chocs
My dog has a very very sweet tooth and she absolutely loves their chocs
Excellent product for my small dog Delivery and ordering is excellent too. Communication good, kept informed all the way
Good prompt delivery
A very quick and prompt delivery. Very good company
These are really good treats for dogs with easily upset tummy’s.
Package delivered in no time, great service.
Got these to occupy my 4 dogs, Worked a treat for hours, loads of bones left for other days, these are great value.
Enjoyed by pet dog Andy and dogs we see on walks. Quick well packed delivery always when ordered.
great service great website very easy to use good range of products, reasonable prices would recommend to everyone
