As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
The customer service is brilliant when you ring up. If you have a problem with anything they get it sorted out quickly, always happy to help you. Sell brilliant stuff
order arrived in plenty of time and packed well in a box.
I had been eyeing up these pyramid fat ball feeders for a while but they were out of stock so I snapped up a couple when they were restocked. Items were securely packaged and delivery was quick. The feeders are quite a bit bigger than I expected, will hold quite a few fat balls and look quite stylish. I love them, hopefully the birds will too! I’ll fill them up tomorrow and get them hung on feeding station. I’m very pleased with my purchases. Thank you!
Excellent service received. Was very easy to find what I was looking for and order it. I was kept updated on the progress of my order and delivery was fast too. Would definitely recommend and will be ordering more items in future. Thank you!
Ordered from here for the first time and my rabbits absolutely love the meadow hay! Will be ordering regularly from now on.
Great service and prompt delivery. Very satisfied customer.
Easy to get on with quick delivery no fuss
This is great food for large dogs my GSD was always hungry on other foods but not with this
Very efficient!
Very efficient service. Difficult to buy this product in the shops since Covid. By the time I get there, they’ve sold out! So, Tibby and I say thank you!
All good
Good just dogs make a lot of mess with those
An error was made with one of the products sent but the sales team were responsive and helpful giving a refund including postage costs.
Good price, fast delivery and easy to deal with
I cannot believe how good this service is - absolutely faultless and very efficient.
Both our dogs love this food. Delivered promptly. Thank you.
? they love it
These are awesome. My girl find her treat as soon as the box opens!!!
Me dog loves her freebie.....though most of the time it's destroyed in seconds....sorry haha
Thank you for rectifying a recent mishap. Will continue to shop with you. We love you wide range of vegan goodies!!! I tecommened you to everyone. Thank you
