As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
DHL lost my order. Kudos to Brandon at Pet Express for dealing with DHL and getting the package to me plus finding an alternative solution had the package not been found.
Cat very pleased with new toys
This is the 3rd carrot i have purchased ad they get played with so much and need replacing- so loved by our cat!
Good value fast service
Regular delivery always reliable and on time. Would recommend
Very very very very very very very very very very very very very very very very very very very very very very very very good
Very happy with the purchase, arrived quickly and would order from again
As good as any other I have bought. Nice to have a large bag which will last and not have to carry it from the supermarket.
Pleased to have 2 packets of cat treats rather than a toy. Our two cats love them.
Good communication, service and delivery.
My cats adore this and almost fight to get in there for the day - may have to buy another!
It's the cats that matter - they absolutely love it and almost fight to get in there for the day. I may have to buy another one. I had hoped that they would cuddle up in there but haven't seen that yet. Fabulous product - haven't put the cat flap on - night do over the winter.
Brilliant service. Thanks a lot.
All products well made and value for money. Would recommend.
Items arrived well packaged
Great product, weather proof etc. Cat not interested in it.
Great service thank you
Will be a returning customer. Would highly recommend.
Much better and more useful than the last free gift on my last order - the chicken treates were welcomed by the cats.
Quick, fast prompt and kept me up to date with aniticpated delivery date. The 'free gift' was much better this time.
To date, I have always had an excellent service from The Pet Express.
