As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Very happy with Mr Snugs outdoor KatDen,mattress and liner. Purchased one on green and this week one on Sandstone. Cat very happy.
Bought a green Mr Snugs KatDen with mattress and liner from Pet Express two years ago for a visiting cat. I purchased another this week in Sandstone with mattress and Liner. I gave the visiting cat's owner the green one. The cat isn't keen on the cat flap so will leave it aside for now. I received the wrong colour this time which was readily rectified. Very happy with the purchases and nice little free toys.
Thank you so much. Nature's Own wood pellets are the best.
Very happy with the service I received.
Arrived quickly and competetively priced.
Our elderly cat has renal food but has a tit bit of something else for lunch !!! She's not spoilt - honestly !!!! A friend suggested I tried this Tuna with mussels. She loves it. Order arrived on time and the web site was easy to use.
My name is Lucky and I love my cat den, especially my cosy blanket, the weather has been so cold and wet at night. I love the way it blends in with the rosemary bush where my human has put it. It is definitely snuggly.
We took the advice of our previous pet shop to buy Simpsons dog food as they had done their research to ensure they were offering the best available. Our previous labrador lived to the age of 14 and a half and she and Ozzy, our 3 year old lab, love Simpsons food. When our local Animal Inn closed recently we had to quickly find a new supplier who could give us a reliable service and we are delighted to have found Pet Express. Thank you so much for enabling us to continue feeding such a good quality food to our lovely boy who also appreciates his super free gifts which he rips from the outside of his Food bag with great enthusiasm!
The team communicated with me I got emails to say where the order was and when it was being delivered arrive on time and outstanding didn't expect the item to be as big as it was the team was very helpful.
This scratcher is amazing my cats love it much bigger than my other one that I brought in store will be buying another one again on pay day absolutely recommend it.
The toy came and I was a small shiny little mouse the cats loved it. I enjoy getting free gifts when buying over a certain amount definitely worth paying over the price budget for the free toy.
Speedy delivery and informative
As always delivery on time. Easy to do business with.
As always delivery on time. Very easy to do business with.
The order was delivered as promised, well packed, and in good condition.
Good value & arrived swiftly thank you
We buy our dry cat food in bulk from the pet express. The service is excellent, reasonable affordable prices. We are so very lucky that they Stock N&D Venison, Pumpkin & Apple dry food, our cat Angel refuses to eat any other dry food. As long as they stock this product, I will use this company forever more
Such a great dog food for our small dogs. They get their teeth cleaned and the biscuit is small enough for their ‘overbite’
Perfect for small dogs! they love that they can pick them up and that they squeak
Grest service, prompt delivery kept upto date with order
Great product at a very reasonable cost with prompt delivery
