As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Arrived earlier than expected
Good service
The website was easy to use. The item arrived quickly and securely.
regular subscription arrive to my door
The service was very straightforward and prompt
Excellent service as usual
Super fast delivery. Ordered day one, came day 2. Bigger than expected which is good. Strong plastic. I strapped it onto seat in arbour where cat has been sleeping. Arbour is dryish but not exactly sheltered and it is getting colder. And he won’t come in the house. I anticipated having to coax him to use it but first night he was in there, no messing. Not entirely convinced about self heating cushion as just reflective radiator heat wrap in a pillow cover. But hey, if it works and it is easily washable. Feel better now he has a proper shelter and don’t mind the expense as he is using it. Just need some straw now. Am sure it will last years. Excellent product. Excellent customer service.
Once I had ordered, and before I knew it - there was the courier with the delivery! Terrific service. Thank you. Lesley
I've purchased a number of items from The Pet Express, and I've been extremely pleased every time. Huge choice, competitively priced and brilliant service. Items always arrive very quickly. I would definitely recommend The Pet Express.
The Pointer biscuits arrived quickly, great service, will definitely order from Pet Express again
A very reliable service indeed, and very helpful on the phone. If I need advice, so thoroughly recommend this company
From initial ordering to delivery - perfect in every way.
Very pleased with cat shelter my neighbours cat started staying out all the time because new cat they had got was being nasty to her . I made a make shift shelter out of dog cage washing basket and waterproof covering but thought it could be drafty when windy . I like that this one there is no drafts totally waterproof and she is in there all the time warm and snug I got her self heating mat and feed her 3 times a day . This will have to do for her as she won't come in my home because of dog won't go in her home because of horrible cat so just doing the very best I can for her . Hopefully one day she will come in mine . But for now the house is perfect thank you .
We've been getting our dog food on subscription from the Pet Express for about a year now. Their customer service has always been great whenever I've needed to get in touch about any issues. The only reason for 4 instead of 5 stars is that I would like if the subscription service was a bit more user-friendly: there's no option to pause for example and no option for delivery every 5 weeks which would be our ideal (there is 4 or 6 weekly and more frequent). These things don't put me off though. I'm really happy with the company overall.
thank you so much for your five star service the budgie toy is fantastic kiwi loves playing with it he loves it when it goes round and round on his perch it was packed well and protected you also provided good customer service well done
thank you so much for your five star service the budgie toy is fantastic kiwi loves playing with it he loves it when it goes round and round on his perch it was packed well and protected you also provided good customer service well done
thank you so much for your five star service the budgie toy is fantastic kiwi loves playing with it he loves it when it goes round and round on his perch it was packed well and protected you also provided good customer service well done
thank you so much for your five star service the budgie toy is fantastic kiwi loves playing with it he loves it when it goes round and round on his perch it was packed well and protected you also provided good customer service well done
As always delivered without issue at a good price
Product was excellent quality & delivered on time - great service
Excellent, thank you
It would be great if there was no delivery or p+p fee
Good service
Customer service was helpful when ordering online and delivery was very quick. This liner fits the Katden shelterperfectly and keeps my cat warm when he spends time outdoors in the wimter months.
What a brilliant outdoor shelter...sturdy and no need to assemble..the Den arrived so promptly the following day. I was so impressed.
Delivery swift and cheerful
Slightly more awkward than usual order, but handled super well by Pet Express team and all good :)
