As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Our hardy Ragdoll, Dilys, sits under a hedge in all weathers, and often comes in freezing cold and/or soaking. So, I thought this would provide her with good shelter while outdoors watching the birds. She got in to try it out as soon as it was unboxed, but it will be wrapped for Christmas.
This was my cat's Christmas present and he has moved in straight away. The shelter turned up within about 24hrs of me ordering it. The couriers were great and the shelter itself is strong and just as described.
Perfect kennel for the stray cat who prefers to live outdoors. She looks snug and warm on soft bedding I placed in there and well protected from the elements. The kennel was delivered speedily and well packaged.
It’s very solid and looks good. Just what I wanted. I bought it for a feral cat that I feed unfortunately he hasn’t used it yet!
Very good edition to the green Kat Den box , Ginger is now warm as toast at night.
This the second one I have bought and the cats love them . They stay dry and warm .would buy again
I got the cat shelter with the full insulated liner for a feral cat in my garden that I feed. He's very wild and fearful and won't come near me so I was worried about him being out in the cold. At first he wasn't using it so I replaced just the cushion base of the insulation liner with a very thick layer of straw which was recommended online as a good material for keeping them warm and dry if it's damp outside. He is now using it with the straw bedding and I can tell he's more rested when he comes out stretching when I open the back door. I have checked the shelter and added more straw and he's made a cosy nest in there because the straw is padded down and it's stayed very dry even though we've had a lot of heavy rain. Hopefully I can get his trust and persuade him to be friendly and domesticated.
We have a stray Cat that stays outdoors in our garden. This KatDen is perfect for the winter months to protect him from the weather. The padding is great, it keeps him warm and cosy. We got the door also but haven't fitted it yet as we're letting him get used to his new living quarters before we introduce the door- so I can't comment just yet on fiting it. I can't recommend the KatDen enough, I was sceptical at first but trusted other reviews and just gave it a go- glad I did because the cat I purchased it for, loves it- he prefers to stay in it for most of the day. He is kept warm, dry and cosy. Maybe it could be a touch bigger as he is a large long haired tom cat but he seems happy.
Thank you great item Fast delivery and well packaged.
Bed came quickly and well packaged really pleased with the service thank you.
I haven’t given this to my son for his Kat den yet, but it looks really snug & cosy so I’m sure it will be a success. Thank you.
Now that winter is fast approaching and our cats like being out at night we bought 2 of these cat dens with the self heating pads as a place for them to shelter in. The website was easy to use, they arrived in good time and wete well packaged. They are excellent quality too. Overall very pleased with Pet Express. Would recommend them.
Great coat , well made with strong material that won’t rip easily. Easy to put on and take off.
The cat Kennel is very sturdy and well made. It was bigger than I expected. I am very pleased with my purchase. I would definitely recommend this product.
Doris the cat, and myself love it! Fantastic design, weather proof and very cosy with the mattress and liner. Thanks!
our 3 doge love having a Gnasher stick as a midday treat
She likes being outside, but hates the rain. With this shelter, she stays lovely and dry! It’s perfect for her.
How aptly named! The cat moved in and has been so happy. I am as delighted with the Mr Snugs House as he is! Thank you for a truly great product and great service.
Super insulated and perfect fit in the den. Very well made and washable. I have a little stray who uses her den all the time and it gives me peace of mind knowing she is keeping warm and dry from the wind and rain. Highly recommended.
A good quality product which fits well into the cover I have.
What a healthy dog he looks on Canagan kibble food
Ancol is a brand that I would recommend
. The product is perfect - exactly as advertised.
We've gone through so many different brands and types of food for our dog before coming to Yora. She has multiple allergies and is senior now, so finding the right food was really important. Since starting on Yora about a year ago, our dog has been so healthy and happy. We've even managed to stop her anti-reflux medication and she hasn't had any skin flares. Brilliant results.
