As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
The Urine Destroyer smells lovely but did not help the cat's pee situation on hall carpet. I have a cat that was initially not looked after properly and then taken in by an neighbour for several years, then abandoned when the neighbour left the house. So I took Ginny in July 2023. She will not use her tray. She did when she first came to me, but the tray was really old so I got a new one. She has not used a tray since. So I emptied her replacement tray of the previous unused litter, washed it with the urine Destroyer and put in some fresh litter Felipure. She continues to pee and poo right beside the tray, not in it. I dosed the carpet area as the instructions say. Unfortunately it seeped through to the underlay and has driven the smell into the carpet. I have had to cut out the underlay and washed the carpet again. But the smell of urine is still very strong. So I feel if too much Urine Destroyer is put on the carpet it does not work. It is probably is good for tiles, which are on the other side of the tray.
Item well packaged and arrived within the agreed delivery time.
Pleased with goods and service. My dogs love it 😀
Pleased with goods and service
Arrived well packed and in good order. Dispatched quickly and was a good price
Regular re-order of Dr John Hypoallergenic Lamb With Rice Dog Food 12.5kg for my 2 x 3 year old Alaskan Malamutes
I desl for the piggies, the shavings soak up liquids and make the hutch more comfy for the boys
A very good clumping litter, ideal for fussy cats that dont like going out in the rain
The hay is fresh, but sometimes contains harsher stems, but overall the guineas like it
he had plain woodchips before, and has been a lot more active since changing the substrate to this one
he had plain woodchips before, and has been a lot more active since changing the substrate to this one
he had plain woodchips before, and has been a lot more active since changing the substrate to this one
Read v carefully as I orderedKatDen lining and door. BUT did not see the drop down for firing of door. I could not do this and only suggestion was £19.99 to send it back. I had to take it to a good friend of mine who fitted it…half of the door is only required and the other half is used for a an internal/external house door. Took him a little while to get used to shoulder butting the magnetic door as it is quite strong. Good waterproof.
our dogs love these as a treat at midday so its good we can get them easily
Already have 2 this is for the lodger cat
Good quality dog bed, delivered promptly. Three of the feet were missing, I called and they were delivered two days later. Fantastic service. Great company. Highly recommend.
I’m so pleased with our new Katden… it’s very sturdy and well made…it’s in our garden filled with lots of lovely straw in case any passing furry friend needs a bed for the night! Very fast delivery and an all round excellent shopping experience.. Thank you.
My dog absolutely loves the treats. The flavours he tried is duck , chicken, beef ....ordered the chicken. At Christmas, he liked them so much , I ordered duck flavour, he also liked them. So my daughter ordered one of each flavour. Be ordering again, have also recommended these to friends for there dogs
Pet express were excellent in sending my order to me, arrived quickly and will definitely order from them again. I would highly recommend felipure cat litter. Very pleased .
I won’t change. Dexter has always had it , he’s now 13 years old 🥰
I got this for a lovely outdoor Tom who is either a stray or has an owner who leaves him out in rain or snow. He loves it! The item was exactly as described and arrived quickly. It is well constructed, easy to clean and does not get wet inside at all.
We live in rented accommodation which doesn't have a cat flap so we need something outside to give our cat shelter if she's outside in the rain. Had a wooden one but that started to rot and fall apart so researched to find something which would last longer. Decided on Mr Snugs Katden and I'm really pleased with it. It's very well made, all one piece so no worries about water getting in. And it is defo weatherproof as I put a towel in it when I put it outside a couple weeks ago and it s still dry. Would recommend.
My 12 year old has been on these for a couple of years and they seem to be very effective.
Perfect balanced nutrition, with the addition of a little wet food, for my 'old ladies'
In my eternal search for a squeaky dog ball which lasts longer than an hour, this offering failed miserably.
Solid ball with great bounce. Maybe a little too small for my dog so decided to not use it.
