Free delivery on orders over £45
Spend over £45 and we'll deliver your order using a Next Day delivery service for free!* (This is after the dispatch times displayed on each product page)
All delivery charges will be automatically shown at the checkout. We're very sorry but this offer does not apply to UK highlands and Islands postcodes.
Orders under £45
| Order Weight | Delivery Service | Delivery Price | Delivery Time (excluding handling) |
|---|
| 0kg - 2kg | Royal Mail 48 Tracked | £3.49 | 2 - 3 Days |
| 0kg - 2kg | Royal Mail 24 Tracked | £4.99 | 1 - 2 Days |
| 0kg - 30kg | DHL Next Day | £5.99 | 1 - 2 Days |
| 30kg+ | DHL Next Day | £0.32p per kg | 1 - 2 Days |
FREE DELIVERY ON ORDERS OVER £45*
*For orders over £45 where the total order weight is greater than 30kg, the delivery for the first 30kg will be free and then just 32p per kg thereafter. Large items can incur a charge depending on the volume of the item.
Large Item Delivery
Unfortunately, due to costs imposed on us from our courier, some large items will have a surcharge applied to them. This charge will appear in your cart when you checkout.
Frozen Food Delivery
Please see above for information about delivery days, times and rates. In certain circumstances orders may be delayed without prior notification. On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do not guarantee a next day delivery service. We do not track orders so will not be able to notify you of courier delays. We will not replace or refund orders that have been rejected by the customer at 48 hours due to courier delays. Our boxes do keep everything frozen for 48 hours.
We will not replace/refund goods which have thawed upon an unsuccessful delivery due to no one being home to receive goods.
Orders placed after Thursdays 12.30pm will not be dispatched until Monday. Please note this will extend your delivery time.
You will receive an email from us the day before delivery notifying dispatch, please ensure you are home for the delivery, if you are going to be out, please get in touch to arrange a more suitable day.
International Delivery
Please note certain large and fragile products are excluded from international delivery. If your order is over 30kg, please checkout as normal and you will have the option to request a shipping quote from us. Delivery time to the following locations is 2 working days.
| Country | Order Weight | Delivery Price |
|---|
| Ireland, Belgium, Luxembourg, Netherlands | 0 - 10kg | £20.00 |
| | 10 - 30kg | £25.00 |
| France, Germany, Monaco | 0 - 10kg | £25.00 |
| | 10 - 30kg | £30.00 |
| Austria, Denmark, Finland, Italy, San Marino, Spain, Portugal, Sweden, Vatican City | 0 - 10kg | £25.00 |
| | 10 - 30kg | £35.00 |
| Andorra, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia | 0 - 10kg | £26.00 |
| | 10 - 30kg | £36.00 |
| Gibraltar, Liechtenstein, Norway, Switzerland | 0 - 10kg | £30.00 |
| | 10 - 30kg | £40.00 |
| United States Of America | 0 - 10kg | £50.00 |
| | 10 - 15kg | £65.00 |
| | 15 - 30kg | £85.00 |
How quickly will my order arrive?
Our aim is to dispatch all items within the allocated dispatch times (Same day/24 hour/48 hour dispatch). Please note if your order contains multiple items, the order dispatch time will be from the item with the longest dispatch time to ensure you receive your whole order in a single delivery. All of our products state how long the dispatch time will be for that product before you add to the cart. All orders are sent using a next working day delivery service. You should receive your item from 1 - 2 working days after dispatch. Bulky items may incur an extra 24hr delay.
We will send you a notification email when your order has been dispatched.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. We will keep you updated on the status of your order via email.
Delivery notifications & tracking
We will email you when your order is dispatched by us and if you provide a mobile number when you checkout our courier will email you on the day of delivery with a delivery slot.
In your dispatch confirmation email we will include any relevant tracking numbers.
Manage your delivery
We have teamed up with DHL to provide our customers with the best delivery service possible which is both fast and flexible.
If we miss you on the first delivery attempt, we will try again the next working day. Alternatively, you can visit DHL and easily re-arrange your delivery to something which suits you better! You can choose from the following options:
- Collect from depot
- Leave in a safe place
- Leave with a neighbour
- Request a different delivery day
Free delivery for local Devon & Cornwall postcodes
If you live locally to our shops you can get FREE delivery on orders over £30. The delivery cost will automatically be removed as soon as you enter your shipping address during the checkout.
PL:
PL1, PL2, PL3, PL4, PL5, PL6, PL7, PL8, PL9, PL10, PL11, PL12, PL19, PL20, PL21
TQ:
TQ1, TQ2, TQ3, TQ4, TQ5, TQ9, TQ10, TQ11, TQ12, TQ14
EX:
EX1, EX2, EX3, EX4, EX5, EX6, EX7
Please click here to find out more about delivery and returns.
