Supreme’s UK-grown Selective Timothy Hay has six specialist processes involved to help retain the finest quality, so that the tasty long stems remain intact and are bursting with all the nutrients that small pets love. From the strongest timothy grass plants that produce the largest, tastiest seed heads which will help to entice even the fussiest of small pets to chew. The cut Timothy grass is then spread in the field up to six times over three days to accelerate the drying process and to help retain the highest levels of beneficial nutrients.
The damp hay (known as haylage), is then gently raked into a windrow in preparation for baling. The haylage is carefully collected into large square bales ready to be machine-dried - this process helps to retain the very best nutrients and appealing, natural colour that can otherwise be lost when the hay is dried (and bleached), by the sun's UV rays. Hay bales are dried for up to eight hours to remove moisture, help lock in nutrients to help provide the finest quality, tastiest Timothy Hay. Selective Timothy Hay is then delicately hand packed, helping to keep it as good as the day it was cut.
Sun is great at drying grass, but it removes the beneficial nutrients and lush green colour that small pets love. Sun-drying our Timothy grass in the field would take up to six days, but with our special drying process, it is reduced to just three, halving the amount of time that our Selective Timothy Hay is exposed to sun's damaging UV rays. This hay is highly palatable and is nutritionally, physiologically and environmentally beneficial for small pets. It is high in fibre, around 25-30 percent, with an ideally balanced protein content of around 9 percent, making it perfect to feed ad lib to help keep small pet’s teeth in the very best shape and to help maintain optimum digestive health.
Spend over £59 and we'll deliver your order using a Next Day delivery service for free!* (This is after the dispatch times displayed on each product page)
All delivery charges will be automatically shown at the checkout. We're very sorry but this offer does not apply to UK highlands and Islands postcodes.
| Order Weight | Delivery Service | Delivery Price | Delivery Time (excluding handling) |
|---|---|---|---|
| 0kg - 2kg | Royal Mail Tracked | £4.49 | 2 - 3 Days |
| 0kg - 2kg | Royal Mail Premium Tracked | £5.49 | 1 - 2 Days |
| 0kg - 25kg | DHL Next Day | £6.99 | 1 - 2 Days |
| 25kg+ | DHL Next Day | £6.99 + £3.00 per 15kg over 25kg | 1 - 2 Days |
**For orders over £59 where the total order weight is greater than 25kg, the delivery for the first 25kg will be free and then we will charge £3.00 per 15kg after that. Large items can incur a charge depending on the volume of the item.
If your order weight is over 25kg then it may be split into multiple consignments to ensure your safety and increase the ease of handling. We will endeavour to ensure both consignments arrive at the same time however due to decisions by our courier this may not always be possible.
Unfortunately, due to costs imposed on us from our courier, some large items will have a surcharge applied to them. This charge will appear in your cart when you checkout.
Live food delivery starts at £4.49 and we use a fully tracked next day service for this.
Please see above for information about delivery days, times and rates. In certain circumstances orders may be delayed without prior notification. On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do not guarantee a next day delivery service. We do not track orders so will not be able to notify you of courier delays. We will not replace or refund orders that have been rejected by the customer at 48 hours due to courier delays. Our boxes do keep everything frozen for 48 hours.
We will not replace/refund goods which have thawed upon an unsuccessful delivery due to no one being home to receive goods.
Orders placed after Thursdays 12.30pm will not be dispatched until Monday. Please note this will extend your delivery time.
You will receive an email from us the day before delivery notifying dispatch, please ensure you are home for the delivery, if you are going to be out, please get in touch to arrange a more suitable day.
Please note international delivery is temporarily unavailable.
Please note certain large and fragile products are excluded from international delivery. If your order is over 30kg, please checkout as normal and you will have the option to request a shipping quote from us. Delivery time to the following locations is 2 working days. Delivery will be automatically calculated during checkout, or visit our delivery page for a full list of international delivery rates.
Our aim is to dispatch all items within the allocated dispatch times (Same day/24 hour/48 hour dispatch). Please note if your order contains multiple items, the order dispatch time will be from the item with the longest dispatch time to ensure you receive your whole order in a single delivery.
We will send you a notification email when your order has been dispatched.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. We will keep you updated on the status of your order via email.
We will email you when your order is dispatched by us and if you provide a mobile number when you checkout our courier will email you on the day of delivery with a delivery slot.
In your dispatch confirmation email we will include any relevant tracking numbers.
We have teamed up with DHL to provide our customers with the best delivery service possible which is both fast and flexible.
If we miss you on the first delivery attempt, we will try again the next working day. Alternatively, you can visit DHL and easily re-arrange your delivery to something which suits you better! You can choose from the following options:
Please click here to find out more about delivery and returns.
If you live locally to our shops you can get FREE delivery on orders over £30. The delivery cost will automatically be removed as soon as you enter your shipping address during the checkout.
If you live within any of the below postcodes then you will be able to select our Local Delivery service at the checkout.
PL:
PL1, PL2, PL3, PL4, PL5, PL6, PL7, PL8, PL9
TQ:
TQ1, TQ2, TQ3, TQ4
EX:
EX1, EX2, EX3, EX4
Here at The Pet Express we want you to enjoy every time you shop with us. Occasionally we know you may want to return items, we have tried to make our terms as clear as possible to avoid any nasty surprises.
Please see our full returns policy for more information.
Great service
Very pleased with the service, quick delivery, great communication, highly recommended
