Free delivery on orders over £59
Spend over £59 and we'll deliver your order using a Next Day delivery service for free!* (This is after the dispatch times displayed on each product page)
All delivery charges will be automatically shown at the checkout. We're very sorry but this offer does not apply to UK highlands and Islands postcodes.
Orders under £59
| Order Weight | Delivery Service | Delivery Price | Delivery Time (excluding handling) |
|---|
| 0kg - 2kg | Royal Mail Tracked | £4.49 | 2 - 3 Days |
| 0kg - 2kg | Royal Mail Premium Tracked | £5.49 | 1 - 2 Days |
| 0kg - 25kg | DHL Next Day | £6.99 | 1 - 2 Days |
| 25kg+ | DHL Next Day | £6.99 + £3.00 per 15kg over 25kg | 1 - 2 Days |
FREE DELIVERY ON ORDERS OVER £59*
**For orders over £59 where the total order weight is greater than 25kg, the delivery for the first 25kg will be free and then we will charge £3.00 per 15kg after that. Large items can incur a charge depending on the volume of the item.
Large and Extra Heavy Item Delivery
If your order weight is over 25kg then it may be split into multiple consignments to ensure your safety and increase the ease of handling. We will endeavour to ensure both consignments arrive at the same time however due to decisions by our courier this may not always be possible.
Unfortunately, due to costs imposed on us from our courier, some large items will have a surcharge applied to them. This charge will appear in your cart when you checkout.
Live food Delivery
Live food delivery starts at £4.49 and we use a fully tracked next day service for this.
Frozen Food Delivery
Please see above for information about delivery days, times and rates. In certain circumstances orders may be delayed without prior notification. On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do not guarantee a next day delivery service. We do not track orders so will not be able to notify you of courier delays. We will not replace or refund orders that have been rejected by the customer at 48 hours due to courier delays. Our boxes do keep everything frozen for 48 hours.
We will not replace/refund goods which have thawed upon an unsuccessful delivery due to no one being home to receive goods.
Orders placed after Thursdays 12.30pm will not be dispatched until Monday. Please note this will extend your delivery time.
You will receive an email from us the day before delivery notifying dispatch, please ensure you are home for the delivery, if you are going to be out, please get in touch to arrange a more suitable day.
International Delivery
Please note international delivery is temporarily unavailable.
Please note certain large and fragile products are excluded from international delivery. If your order is over 30kg, please checkout as normal and you will have the option to request a shipping quote from us. Delivery time to the following locations is 2 working days. Delivery will be automatically calculated during checkout, or visit our delivery page for a full list of international delivery rates.
How quickly will my order arrive?
Our aim is to dispatch all items within the allocated dispatch times (Same day/24 hour/48 hour dispatch). Please note if your order contains multiple items, the order dispatch time will be from the item with the longest dispatch time to ensure you receive your whole order in a single delivery.
We will send you a notification email when your order has been dispatched.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. We will keep you updated on the status of your order via email.
Delivery notifications & tracking
We will email you when your order is dispatched by us and if you provide a mobile number when you checkout our courier will email you on the day of delivery with a delivery slot.
In your dispatch confirmation email we will include any relevant tracking numbers.
Manage your delivery
We have teamed up with DHL to provide our customers with the best delivery service possible which is both fast and flexible.
If we miss you on the first delivery attempt, we will try again the next working day. Alternatively, you can visit DHL and easily re-arrange your delivery to something which suits you better! You can choose from the following options:
- Collect from depot
- Leave in a safe place
- Leave with a neighbour
- Request a different delivery day
Please click here to find out more about delivery and returns.
