Delivery Information

Spend over £45 and we'll deliver your order using a Next Day delivery service for free!*

All delivery charges will be automatically shown at the checkout. We're very sorry but this offer does not apply to UK highlands and Islands postcodes.

Orders under £45

Order Weight Delivery Service Delivery Price
Under 2kg UK Mail Next Day £3.99
2kg - 30kg UK Mail Next Day £5.99
30kg+ UK Mail Next Day £0.32p per kg

FREE DELIVERY ON ORDERS OVER £45*

*For orders over £45 where the total order weight is greater than 30kg, the delivery for the first 30kg will be free and then just 32p per kg thereafter.

How quickly will my order arrive?

Our aim is to dispatch all orders placed before 12:30pm on the same day. Any orders placed after that time will be dispatched on the next working day. All of our products state how long the dispatch time will be for that product before you add to the basket. All orders are sent using a next working day delivery service. You should receive your item from 1 - 2 working days after dispatch. Bulky items may incur an extra 24hr delay.

We will send you a notification email when your order has been dispatched.

Order Placed Delivery Day*
Monday Tuesday - Wednesday
Tuesday Wednesday - Thursday
Wednesday Thursday - Friday
Thursday Friday - Monday
Friday Monday - Tuesday
Saturday Tuesday - Wednesday
Sunday Tuesday - Wednesday

*We are happy to say over 80% of orders meet these delivery targets. However, if we think your order is likely to be delayed by more than 1 working day we will keep you informed by email.

Delivery notifications & tracking

We will email you when your order is dispatched by us and our courier will email you on the day of delivery with a 1-hour delivery slot.

If you provide a mobile number when you checkout, our courier will also send an SMS message on the day of delivery with a 1-hour delivery slot.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the UK Mail website.

Manage your delivery

We have teamed up with UK Mail to provide our customers with the best delivery service possible which is both fast and flexible.

If we miss you on the first delivery attempt, we will try again the next working day. Alternatively, you can visit UKmail.com and easily re-arrange your delivery to something which suits you better! You can choose from the following options:

  • Collect from depot
  • Leave in a safe place
  • Leave with a neighbour
  • Request a different delivery day

UK Non-mainland Delivery

We are able process orders from non-mainland UK addresses, including the Scottish Highlands/Islands and the Channel Islands. Please click here for a list of UK non-mainland postcodes.

Total order cost Delivery Price
All orders £12:00

Republic of Ireland

Deliveries to the Republic of Ireland are charged at a flate rate of £25 to these postcodes due to charges imposed on us by our couriers

What do I do if I miss the delivery of my parcel?

If you are not home for the first delivery attempt, UKMail will automatically attempt  delivery one more time. If the second attempt is unsuccessful, UKMail will hold the parcel for 5 days. If no contact has been made by yourself they will return the parcel back to ourselves. If at this point you would like the parcel sent back out, then you will need to cover the postage which will be charged at the current tariff for the weight and location of your delivery.

Free delivery for local postcodes

If you live within five miles of any of our Plymouth shops listed below you can get FREE delivery on orders over £20. The delivery cost will automatically be removed as soon as you enter your shipping address during the checkout.

  • The Pet Express PLYMOUTH - Crownhill.
  • The Ark Pet Shop PLYMOUTH - Crownhill
  • The Ark Pet Superstore PLYMOUTH - Western Approach
  • The Ark Pet shop PLYMSTOCK.

Click here to see full addresses.

What days will my order be delivered on?

Our couriers deliver between 9:00am and 6:00pm Monday to Friday.

Will I need to sign for my order?

All orders must be signed for unless you state in the special instructions that you want your delivery left in a safe place at the delivery address.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 01752 777247 or email us at sales@thepetexpress.co.uk.

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

How carefully is my order packaged?

We take great care in packaging every order to ensure it reaches you safe and undamaged.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 01752 777247 or by email at sales@thepetexpress.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

Please check your order before you sign for it from the courier. If the item is faulty or damaged in any way, please do not sign for it and the courier will return the item to us. We will then send a replacement item out as soon as possible. Click here to view our full returns policy.